New Feature Available: Direct-to-Patient Kit Shipment
As part of our COVID-19 response, you can now to ship a GeneSight® test kit directly to remote patients during the GeneSight ordering process.
This feature is optional and meant to provide support for clinics, providers, and staff that have transitioned to remote delivery models due to COVID-19.
How do I use this feature?
Simply begin a new order and you’ll see the option to ship a kit directly to the patient’s address provided on the patient demographics screen.
What happens after I choose to send a kit?
We will ship a kit to the patient’s address you provided within 24-48 hours of order completion.
YOUR PATIENT will need to collect their sample, sign the patient consent form, and ship both back in an included pre-paid FedEx envelope.
YOU will need to upload, fax, or e-mail documents you usually provide in the sample collection kit, such as a signed authorization or patient insurance information (if not provided during ordering). Don’t worry, we’ll remind you when you complete your order.
As always, our customer service team can be reached by phone at 1.866.757.9204 or by email at firstname.lastname@example.org.
For more information about our COVID-19 response, please see this message sent to our customers March 17, 2020.