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FAQs about the GeneSight Test

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Customer Service

[email protected]

866.757.9204

Medical Information

[email protected]

855.891.9415

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Myriad Neuroscience
6960 Cintas Blvd
Mason, OH 45040

About the GeneSight Test

How to Take the Test

  • How can I take the GeneSight test?

    The GeneSight test must be ordered by your clinician or nurse practitioner. You can talk with your healthcare provider by sharing this discussion guide. If you are looking for a healthcare provider who has registered to order the GeneSight test near you, click here for our Find-a-Provider form.

  • Why do I need to go through a clinician to get the GeneSight test?

    A healthcare provider is critical as patients should never  change prescription medications on their own. The GeneSight test is intended to supplement other information considered as part of a comprehensive medical assessment, like potential drug/drug interactions, age, weight, lifestyle, etc.

  • How is the GeneSight test administered?

    The GeneSight test is a simple cheek swab (https://genesight.com/product/#process) which can be done either in your health care provider’s office or ordered by your clinician and sent directly to you.

  • Can I take the test at home?
    Yes, your clinician or nurse practitioner can order the GeneSight test and have the collection kit sent directly to your home. You would then collect your sample by swabbing the inside of your cheeks, sign the patient consent form, and ship both back in the pre-paid FedEx envelope included in the kit.
  • Do you have to stop taking your medications to get accurate results?
    No, since a person’s genes will not change based on what medications they are taking, the GeneSight results will not change. Please talk with your healthcare provider before making any medication changes.
  • At what age or how young can a child be to be tested?
    The GeneSight test results will be accurate for any age because a person is born with their genes, and these do not change throughout their life. However, there may be some differences in how genes act at a young age. In general, most children who are being considered for psychiatric medications will be old enough that this won’t be an issue. Another factor to take into consideration is that some medications are not approved by the FDA for pediatric populations. The healthcare provider should take the child’s age into consideration when interpreting the GeneSight Psychotropic test results.

Cost

Privacy

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law, parts of which are designed to secure and to protect the privacy of patient’s medical information, which HIPAA calls “Protected Health Information” or PHI. When GeneSight performs a genetic test ordered by your healthcare provider, GeneSight does so as a HIPAA Covered Entity. This means that GeneSight is required to comply with HIPAA (not all health care companies are).

HIPAA requires that all Covered Entities create a Notice of Privacy Practices, which provides information about how GeneSight uses and discloses your PHI, it’s legal duties with respect to our PHI and your rights with respect to your PHI and how you may exercise them. The Notice also explains our responsibilities and provides information about how to reach us with questions or file a complaint if you feel your privacy rights have been violated.

You may find GeneSight’s HIPAA Notice of Privacy Practices here. Please read it carefully.

Results

  • How long will it take to get the results?
    Once we receive your sample, we share the results with your healthcare provider in about two days.
  • Can my healthcare provider share the GeneSight report with me?
    Yes, you can request a copy of the report from the healthcare provider who ordered your GeneSight test. If that is not possible, our customer service team at 866.757.9204 can help.
  • How to Get Your GeneSight Test Results

    Your GeneSight results are typically processed and available to your provider two days after your kit has been received in our lab. Results are not available before the test has been completed, and we cannot start the request process until results are available in your provider’s portal.

    *Recommended route to receive GeneSight Test results*

    Start by scheduling an appointment with your clinician.
    Your clinician will receive your results first. They can walk you through the report, explain what it means, and discuss your treatment options. Your clinician can also send a digital copy of your results to you.

    Can't obtain a copy of your report from your clinician?
    If your test is complete, you can also request a copy of your results by filling out our Patient Report Request Form. Please note that patient requests for results typically take 2 to 4 weeks. We recommend that you meet with your clinician to review your results.

  • Can I or my clinician talk to someone if we have questions about the report?

    Our Medical Affairs team is available to you and/or your healthcare provider by phone at 855.891.9415 or by email at [email protected] to assist with explaining the report.

  • Are results accurate across races and ethnicities?
    Yes. The GeneSight test provides results that are 99.8 percent accurate about your specific genotype.
  • Will the GeneSight test tell me if I have the MTHFR gene mutation?

    Yes, if your healthcare providers orders the GeneSight MTHFR test. The GeneSight MTHFR test checks for a gene variation which can predict your body’s ability to convert folic acid into its active form.

  • How do you know the GeneSight test works?
    The GeneSight Psychotropic test is supported by clinical studies published in peer-reviewed journals. GeneSight Psychotropic is the only psychiatric pharmacogenomic test backed by such extensive research.